What is a Case Manager and Why Won't My Accident Lawyer Call Me Back?

What is a Case Manager?
Case manager is a title that low end injury and car accident lawyers in Georgia made up for assistants that keep their clients off their backs. Case managers usually have no formal degrees or training and their skill level can be all over the map. You typically will be assigned a case manager if you work with a TV advertising law firm. Those firms actually don't have that many lawyers but they are stuffed with case managers. Some case managers are very sweet and intelligent people, but those are few and far between.

What Steps Should I Take if I Have a Case Manager?

As I said, some are good and some are bad. The key test is to ask to set an in person meeting with the lawyer. Tell them that the purpose of the meeting is so you can have the lawyer lay out the strategy and timelines. The questions you want answered are:
  • How much do you think my case is worth? Ask for a settlement value and an at trial value.
  • What steps lie ahead of us and approximately how long will each one take?
  • What factors will slow things down and what can I do to speed them up?
  • What has been your experience with this insurance company in the past?
  • What was the last jury verdict you got and in front of what Judge and in what Court? Tell them you will check up on them.
  • After the medical bills, how much do I get to keep in my pocket?
With a low grade TV firm, you may never even speak with the lawyer and your calls and questions are dealt with by the case manager only. Some are competent, some not so much. The real problem here is that you rarely get to actually speak with the handling attorney. If you ask me, a lawyer who never talks to his client is malpracticing. 


Case managers basically run interference for the lawyer and free them up to malpractice on larger cases. If you have a serious case and every time you call, you only speak with a case manager, it is time to fire your lawyer. Read our article answering the question How Do I Fire My Car Accident Lawyer for more detailed reading on that topic.

If you decide to stay with the case manager because they seem nice, you are doing it at your own considerable risk. Case managers cannot file lawsuits and tend to switch law firms on a frequent basis. We get so many calls from people saying "My case manager left the firm and now I have a new one, is that a problem?" Yes, it's a problem because a high turnover rate means the employees are unhappy and the firm is badly run. If they cannot handle their own business, how are they going to handle yours?
Client Reviews
My wife and I were hit by a tractor trailer in 2014. After extensive research online, we were deeply impressed with the various reviews we read on Google and Avvo and chose Chris to represent us. We could not have a made a better decision. Chris and his firm treated us like we were their only clients, soothed our worries, and instantly gained our trust. Chris settled both of our cases for more than we expected. James
A co-worker of my wife recommended Chris to us. At the very beginning Chris showed that he cared and his knowledge is priceless. Going through this process can be aggravating but Chris did a great job guiding me through this and was always available to answer my questions. Chris fought to get what I deserved even though at times I wanted to give up. Tracy
I want to express my deepest sense of gratitude and appreciation to Attorney Chris Simon & Attorney Chris Carsten, for all the hard work that they put forth into my case (car accident filed after being hit by drunk driver). Their attention to detail and professionalism far surpasses their firm's reputation. Because of their diligence and dedication to their craft, they were able to bring my case to a successful close, one that I could live with. You will not find a better team for your case. Should I have a need for their services again in the future, or know of anyone looking for a top notch Auto Accident Law Firm, I would not hesitate to recommend them!!!! Elle
Wow...Chris is a very good attorney. Me and my son was in a very bad car accident an I was clueless on how to handle the situation. It's very hard to find an attorney who allows you to contact them personally instead of you contacting their asst. I was told that I didn't have a case because the hosiptal put a lien on my acct. Chris prove different and I was able to file my case with the insurance company. The process was very quickly and Im glad I selected the right attorney..Thanks Chris A Car Accident client
Chris is a great lawyer and the most people friendly attorney I have ever delt with. He handled my case with great attention to detail and did so in a very short period of time. He is very consice, efficient, patient and understanding. He has a strong passion for what he does and he does it well. I recommend Chris Simon as legal representation for anyone who has suffreed damages or a loss at the negligence of others. He really cares about you and your case. A Car Accident client